Warranty

FORTUNE AUTO

All Fortune Auto coilovers and products are for off road use or Motorsports use ONLY, and may never be installed on vehicles that will be driven on a public road or highway.

Fortune Auto North American products are covered by a 1 year limited* manufacturers (non-transferable) warranty (from purchase date). This limited warranty covers parts and products that are only used in off road use or Motorsport environments. This limited warranty covers hard parts such as mounts and shock bodies. It also covers consumable parts such as seals, shafts, fluids and leaking shocks. This warranty is limited to the United States and Canada. Parts and labor are covered however shipping is not covered. 

Generation 4, 5, 6, 7, and 8 products are covered by a 5 year limited manufacturers (non-transferable) warranty limited to the United States and Canada. This limited warranty covers hard parts such as mounts, top hats, camber plates and shock bodies for 5 years from the purchase date. It also covers consumable parts such as seals, shafts, fluids, pillow ball mounts and leaking shocks 1 year from the purchase date. Parts and labor are covered however shipping is not covered. 

Generation 4, 5, 6, 7, & 8 hard parts are defined as: Lower Mounts, Locking Collars, Spring Seats, Spring Gaskets, Top Hats or Camber Plates and Hardware such as studs and bolts. All hard parts carry a 5 year limited warranty on Generation 4, 5, 6, 7, and 8 shock absorbers.

Generation 4, 5, 6, 7, & 8 consumable parts are defined as: Pillow balls, Piston Shafts, Jetting Assemblies, Shaft Seals, O-ring Seals, Shock Absorber Internals, Springs, Shock Absorber Oil, Shock Absorber Fluid & Gas Leaks. All consumable parts carry a 1 year limited warranty on Generation 4, 5, 6, 7, & 8 shock absorbers.

Fortune Auto North America warranties its products to the original retail purchaser against defects in workmanship and material. 

The warranty does not apply to the following:

1. Any products not purchased through authorized Fortune Auto North American dealers.
2. Any products that show abuse, improper installation or collision.
3. Any products that are used on public roads, highways, government maintained roads or non motorsport conditions. 
4. Any products that have been altered in any way. 
5. Any products that are not professionally installed. 
6. Any products that show normal corrosion wear and tear.
7. Any products that have other manufacturer’s parts retrofitted to them (Air bags, air cups, camber plates, etc)

FORTUNE OFFROAD

Terms

All Fortune Auto coilovers and products are for off road use or Motorsports use ONLY, and may never be installed on vehicles that will be driven on a public road or highway.

1. Prices, products and applications are subject to change without notice.
2. Claims for missing or damaged goods must be made within 5 days after receipt.
3. Any failure or delay in shipment or delivery caused by lack or failure of transportation, delay in shipping, breakdowns, accidents, strikes, flood, or any cause beyond our control, shall not constitute breach of contract, nor shall any damages attach to such failure or delay.
4. Shipping deadline is 12:00 PM for all Ground Shipping and 4:00 PM for overnight shipping, all orders received after our deadline will ship the next business day. No delivery or shipping on weekends or holidays.  Saturday deliveries will be priority overnight plus extra fee for Saturday delivery.
5. Use of this website indicates the acceptance of all terms and conditions.
6. Shipping charges are not refundable.

Motorsports

WARNING MOTORSPORT CAN BE DANGEROUS AND INVOLVE INJURY OR DEATH. 

All Fortune Auto coilovers and products are for off road use or Motorsports use ONLY, and may never be installed on vehicles that will be driven on a public road or highway.  

MOTORSPORTS for the purposes of this disclaimer are classified as any automobile activity that takes place off of a public highway in a competitive or timed racing environment (race track).

Purchaser of any Fortune Auto products expressly ASSUMES THE RISK of all personal, property and economic injury, death, damage or loss, either direct or indirect, arising from the use and misuse of Fortune Auto products in all environments including, racing, motorsports, timed motorsport events, on high way use, street use and conventional passenger vehicle use.

Returns

Fortune Auto USA takes great pride in our products and the quality. In the unlikely event that you should encounter difficulty with a product or a defect is suspected, you are encouraged to first speak with Fortune USA.  In the event that the product needs to be returned to Fortune USA, you will need to fill out our Warranty & Service form. This form must with all returned goods.

1. No returns or exchanges on used/installed Fortune Auto products.

2. All warranty returns must have a Warranty & Service form accompanying the returned goods.

3. Shipping charges to and from Fortune Auto North America are the responsibility of the customer.  Additional charges for expedited shipment are the responsibility of the customer.

4. Fortune Auto products can be returned within 14 days of receipt of shipment.
5. Returns or order cancellations are subject to a 25% restocking fee based on the MSRP price of the order as advertised by Fortune Auto North America. For all custom orders, such as super low spec, custom private label coilovers, coilovers with +4K higher than default spring rates, the restocking fee will be 50%. Motorsport coilovers, such as 510 Series, 520 Club Racer Series, Pro 2-way, or Pro 3-way are subject to a 50% restocking fee.